CUSTOMER SERVICE/ADMIN PERSONNEL

Job Description

An engineering firm involved in road construction and pipeline maintenance, located along DSC expressway, is in need of Customer Service/Admin Personnel.

Responsibilities:

– Maintaining a positive, empathetic, and professional attitude toward customers at all times
– Responding promptly to customer inquiries
– Communicating with customers through various channels
– Acknowledging and resolving customer complaints
– Knowing our products inside and out so that you can answer questions
– Processing forms, applications, and requests
– Keeping records of customer interactions, transactions, comments, and complaints
– Communicating and coordinating with colleagues as necessary
– Providing feedback on the efficiency of the customer service process
– Ensure customer satisfaction and provide professional customer support

Requirements:

– BSc Degree in Mass Communication or any related discipline
– Must have relevant industry experience working with customer support
– Ability to stay calm when customers are stressed or upset
– Computer skills