CUSTOMER SERVICE PERSONNEL

Job Description

We are hiring a Customer Service Personnel for an electrical engineering firm along Enerhen road.

Responsibilities:

– Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
– Manage incoming calls
– Identify and assess customers’ needs to achieve satisfaction
– Build sustainable relationships and trust through open and interactive communication
– Provide accurate, valid and complete information by using the right methods/tools

Requirements:

– Ability to stay calm when customers are stressed or upset
– Good computer skills
– Experience working with customer support
– Focus on quality and attention to detail
– Good time-management skills
– Ability to multi-task
– Strong interpersonal and communication skills