SPA MANAGER

Job Description

Spa Managers are responsible for managing the operations of spas. Their duties include being the main aesthetician carrying out the body and facial treatments, supervising the maintenance of the facility, creating budget reports, and developing marketing campaigns. They manage supplies procurement, maintain records from cash deposits and cash registers as well as assist in the store opening and closing procedures. Spa Managers also oversee the hiring of employees, develop staff training programs, and organize workday schedules.

Responsibilities:

1. Inform staff of job responsibilities, performance expectations, client service standards, or corporate policies and guidelines.

2. Plan or direct spa services and programs.
 
3. Train staff in the use or sale of products, programs, or activities.

4. Assess employee performance and suggest ways to improve work.

5. Check spa equipment to ensure proper functioning.

6. Coordinate facility schedules to maximize usage and efficiency.

7. Develop staff service or retail goals and guide staff in goal achievement.

8. Establish spa budgets and financial goals.

9. Inventory products and order new supplies.

10. Monitor operations to ensure compliance with applicable health, safety, or hygiene standards.

11. Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements.

12. Recruit, interview, or hire employees.

13. Respond to customer inquiries or complaints.

14. Schedule staff or supervise scheduling.
 
15. Verify staff credentials, such as educational and certification requirements.

16. Develop or implement marketing strategies.

17. Direct facility maintenance or repair.

18. Maintain client databases.

19. Participate in continuing education classes to maintain current knowledge of the industry.

20. Schedule guest appointments.

21. Sell products, services, or memberships.

Skills:

1. Powerful leading skills and business orientation.

2. Customer management skills.

3. Strong organizational skills.

4. Good communication and interpersonal skills.